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Our support team hours are:
- 9am-10 pm CST Monday through Friday
- 9 am-6 pm CST Saturday
- 9 am-5 pm CST Sunday
Questions & Answers
Everything you need to know about Fetch delivery, pickup, and more.
How do I know if I live at a Fetch community?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
I live at a Fetch community but don’t see Storage or Market in my app.
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
What types of packages can I send to Fetch?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
What about perishables like meal subscriptions or medications?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
Will Fetch slow down my deliveries?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
How do I make sure my delivery is safe?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
How does Fetch Storage work?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
How can Fetch Market grocery delivery be free with no tips or fees?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
I need help. How do I contact support?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
What is my Fetch address — and how do I use it?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
Why is my oversized package showing a different delivery window?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.